The Container Store Website Review & Ratings + The Container Store Coupons
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The Container Store Website Review & Ratings + The Container Store Coupons

The Container Store: Products & Services

The Container Store is a retail chain that offers many kinds of storage and organization items for the house and office. Among the product categories that you can find at this online store are:

The Container Store is well-known for their best-selling modular shelving and drawer system that can be customized to fit your preference. Their design experts can collaborate with you to help create a free, customized storage solution for your home using their Custom Design Center.

The store also offers a service called "AtHome", where their specialists will visit your home to assess your needs and help design an organization plan that suits your needs. This service is available exclusively at their Dallas/Fort Worth area stores. The Container Store also offers useful resources such as expert tips and ideas, assembly instructions and videos.

The Container Store: Company Background

The Container Store has over 30 years of experience in the industry. Founded in 1978 by founding directors Chairman Emeritus, Garrett Boone, his father and John Mullen, The Container Store initially started as a modest retail space in Dallas. By the year 1998, The Container Store had expanded to 18 operating stores, in other locations outside Dallas. This number grew to more than 50 stores by 2011. The company has over 4,000 employees.

The Container Store: Customer Feedback & Reviews

As a reputable business in the storage and organization retail industry, The Container Store has enjoyed a good reputation among many customers. The company has received good ratings on Yelp, a well-known business review website, for their stores that are located at different locations in the United States. The following are comments given by several customers who have purchased The Container Store products:

"They have decent stuff to put your stuff in, it's good stuff. Beyond that, great place for hangers (wood, NO WIRE), I love their expandable garment shelves that you hand from the closet bar (great space saver) and the plastic bins are great for storage.   Not high end stuff but not crappy quality, I think reasonable prices.  Nice service where you can order everything online and they have it ready for you at the door, to minimize lines in this crazy shopping area." - Brandon B (Chicago, IL)

"The first shop to open in Westbury's crown jewel of shopping, The Gallery, the Container Store is truly a shopping experience. Sure you could buy containers and home accoutrements at nearby Walmart and Target, but the Container Store is a shopping experience!  They have more than containers--book shelves, gift wrap, step stools....so much stuff, you'll need extra time to browse if it's your first time there!" - Marlo G (Hoboken, NJ)

"A lot of storage containers there. Many variety and some of them are on sale. Service was attentive and fast. This is a very cool store to shop if you need any containers." - Steve T. (Cupertino, CA)

The Container Store: Business Credibility & Trustworthiness

Based on the information available, The Container Store is not a BBB accredited business. However, their BBB page shows that the store received an A+ rating. Among the factors that rased their rating include the length of time the business has been operating, low complaint volume and their response and resolution to the complaints filed. There was only one complaint closed with BBB in the last 3 years. 

The company has also been featured in Fortune magazine's list of "100 Best Companies to Work For in America" for 13 consecutive years. They were also featured on other media channels such as CNN Money, The Wall Street Journal and ABC News, which has helped to further increase their business credibility. 

The Container Store: Website Popularity & Google Ranking

Along with their high business credibility and strong social media presence, The Container Store's website is has also gained high popularity among internet users. 

According to Alexa, the store's website has a three-month global traffic rank of 8,684 and US traffic rank of 1,613, which puts them well above the average. Their popularity is reflected by their very good online reputation as well, with over 5,000 sites linking in. The website is also popular among visitors from other countries, such as Canada and Brazil. Most visitors who visit the website are those who already know about the company, since top search queries that have brought visitors to the website include terms such as "the container store" and "container store".

Based on the information provided by Compete, The Container Store's website received 848,787 unique visitors in December 2012 (latest US data available). The number of unique visitors has been increasing since September 2012. The highest number of unique visitors received last year was in January 2012, which was 884,496. In terms of competitiveness, the store ranked first in the list of 5 similar websites.

The website has a Google PageRank of 6/10.

The Container Store: Social Media Presence

In line with their excellent reputation in the industry, The Container Store has established a strong social media presence, especially on Facebook an Twitter.

Their Facebook page has received over 170,000 likes to date and is updated regularly with the latest product information, contests, special offers and company news. It is also a meaningful platform that they use to interact with their customers.

The Container Store also has a huge following on Twitter, where they currently have over 4,000 tweets and more than 18,000 followers. Their Twitter page is also updated frequently.

The company operates a blog at standfor.containerstore.com. The blog is updated regularly with entries on topics such as the company's latest events, their involvement with the community, product information, as well as other information related to storage and organization. 

 
The Container Store: Website Security & Safety

The Container Store's website is a certifed McAfee Secure Site. This means that the site has passed McAfee's intensive, daily security scan for dangers such as identity theft, viruses, spyware and other online threats. In addition, their website is also secured by Norton. The store secures private information using a SSL certificate. Both McAfee and Norton security seals are displayed at the bottom of their website. 

Google Safe Browsing diagnostic page also shows that the website is not listed as suspicious. No malicious software has been hosted  on the website over the past 90 days. 

The Container Store: Pricing & Packages

The following are prices for some of the products offered at The Container Store:

  • Cotton Hanging Coat & Gown Bag 14" x 20" x 62": $27.99
  • Click Clack .6 qt  Pantry Canister: $7.99 each
  • Zen Bamboo Laundry Hamper: $99.00
  • Stackable Acrylic Drawer Organizers: $2.99 - $4.99
  • Simplehuman Wide Pull-out Cabinet Organizer: $59.00

Considering the quality of the containers that they sell, prices offered at The Container Store can be considered competitive. Although it may not be the cheapest place to find certain items (some customers claimed that the prices for some of the products at The Container Store are quite pricey), they offer a great selection of high quality storage solutions and in general, a lot of products are sold at reasonable prices.

The Container Store: Shipping Rates & Policies

The Container Store offers standard and expedited shipping, but only within the contiguous United States. Shipping charges are based on regular retail price of all items before tax. Charges range between $8.95 (for purchases up to $14.99) to $21.95 (for purchases $150.00 - $199.99). Purchases worth $200.00 and above is charged 10% of merchandise total.

Some orders are subject to additional shipping charges (customers will be contacted by the store prior to shipment if this is the case). Heavy, large or bulky items are also subject to additional shipping fees (noted on the item's product page). Standard shipping to Alaska and Hawaii is available at a higher rate. 

International shipping is only available to Canada (Standard shipping). Certain products may only be eligible for in-store pickup and not eligible for shipping.

The Container Store: Payment Methods Accepted

Payment options that are offered by The Container Store are quite limited. Payment can be made using major credit cards, such as Visa, Mastercard, Discover and American Express. Customers can also pay using a Gift Card or Merchandise Credit card. 

Online payment methods such as PayPal, EbillMe, E-Check and others are not offered at the moment. Offline payment methods such as checks or money orders are also not available.

The Container Store: Returns, Refunds & Exchange Policy

The Container Store accepts returns that are made with an original receipt within 120 days of purchase for a refund or exchange. Products that have been successfully used and enjoyed for an extended period of time do not qualify for a return. 

Returns made after 120 days of the date of purchase or returns without a receipt will receive a Merchandise Credit card for either the lowest retail price of the product(s) within the last 90 days or the actual purchase price. In these cases, details such as customer's name, address, phone number and a valid photo ID will be required to process returns. No shipping or restocking fees would apply if you make an in-store return.

For purchases made with cash or debit card as the original tender, cash back up to $400 will be given. If a check was used, cash back up to $200 will be given. If a credit card was used, the store will issue a refund to that card. A corporate check will be mailed for cash/debit card refunds over $400 and check refunds over $200.

 
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